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PLEASE READ THE FOLLOWING!
we sincerely appreciate your business and will do anything within reason and within our power to satisfy you completely. However, the volume of inquires concerning matters that are already explained on these pages has increased to the point that we are now providing this information page in order to keep our customer service costs in answering these inquiries down.
INQUIRING ABOUT THE STATUS OF AN ORDER
We ask that customers wait at least Ten (10) Working Days without receipt of their order before making an inquiry as to the status of a shipment. This is because most shipments will have been received by that time and, if there was to be any delay for any reason, we would have contacted you within three working days of the date the order was placed. Please note that working days are Monday through Friday, not counting weekends or holidays. For information on standard shipping times click here. (If you did not receive an Order Confirmation Notice, this indicates that there is either a problem with the e-mail address you entered on the order form, or that you placed a Mail-In-Payment order).
TRACKING NUMBERS
Our Policies do not allow for the issuance of Tracking Numbers upon request, until after ten (10) working days have passed since the order was placed. If sufficient time has elapsed without receipt of your order, we will be happy to track it for you. Please always include the Order Number in the Subject Line of your e-mail when making any inquiries. NOTE: Some smaller orders, those to be shipped to US locations outside the lower 48 Continental US, APO/FPO are shipped via Priority Mail and have no tracking numbers. Large and oversize products are usually shipped VIA truck.
OUR LOCATIONS
Please understand that we and our vendors warehousing and shipping facilities are located on the East Coast and in the West Coast of the US, as this will influence shipping times depending upon your location. Multiple items may be shipped separately because of warehouse location.
SHIPPING TIMES
NOTE: Orders may require up to a week to ship. All other orders are normally shipped within one to two business days following receipt of confirmed payment (we do not process or ship orders on weekends or holidays). Credit card payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments made by cashiers check or certified check are considered confirmed upon receipt. Orders paid for by personal check will be held for a minimum of 14 days before shipping is scheduled.
SHIPPING CHARGES
We offer FREE shipping on orders over $500 in the continental U.S. EXCEPT on items marked OS$ (Oversize). Oversize items are generally shipped VIA truck. We will automatically add shipping charges to your order on all oversize items. We charge only actual freight charges and will advise you as to the charge to your card. Shipping to Alaska, Hawaii and all international orders will have all freight charged separately. Some large orders and certain heavier items may require additional shipping due to size or weight. Examples include ground effects, tonneau covers, Air Compressors, and boxes over 60 inches in girth.
Example: An STK tonneau cover can cost about $150.00 shipping depending on where its being shipped..
FOR ANSWERS TO TECHNICAL QUESTIONS
We offer technical advice and installation information even if you did not purchase the item from us. Click here and put TECHNICAL in the subject line.
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BUTTON IS INOPERATIVE, PLEASE CALL US TOLL-FREE (1.800.964.0080) WITH YOUR ORDER
